IT SUPPORT

Maximize business uptime and efficiency with our complete package of IT Support & Managed Services

Call our team today on 01244 851 866 and ask about our 20% Covid Assist Discount Offer

Get in touch
Choosing the right IT Support Team is critical to getting the service you deserve

CNS IT Support & Managed Services go beyond basic support to provide companies with IT stability, security, and efficiency.

All our tailored packages of IT Support & Managed Services have the following critical elements required for IT stability, security, and efficiency.

Find out how you organisation can thrive

Request a free consultation for IT Support & Managed Services

GET IN TOUCH

Working with CNS is like having our own IT department without the expense. They are honest, reliable, responsive and make recommendations that are easy to implement and cause minimal disruption to our staff.

I also love how open and creative they are when using new technologies to help us maximise our efficiency while feeling secure about the protection of our data.

I would highly recommend CNS

Pete Kitchin
MD – C&C Catering Equipment

Our 4-step approach

Our years of experience have taught us that customers typically require a tailored package of services that address their unique needs. Many, many years of experience have given us a unique insight into the requirements of our highly valued customers.

Development of our 4-step approach has helped us to provide the high level of services that our customers now expect.

Helpdesk
We are here when you need us
Priority Support Helpdesk

Enjoy the benefit of unlimited priority support from our team of 3rd line level experts. These are the people you really want to be speaking to if you’ve got a problem. They’re more technically trained, experienced, and knowledgeable. Whatever the issue is, they’ll probably be able to fix it, and if they can’t, you’ll get an on-site visit.

What You Can Expect

  • Our specialist team of experienced engineers are all 3rd Line Level, these are the people you really want to be speaking to if you’ve got a problem.
  • Unlimited on-demand remote support from our qualified, dedicated team of experts during business hours
  • 60 seconds or less response time to support requests – eliminating any communications delays
  • Expert on-site technicians if the issue can’t be resolved remotely
  • Quick, efficient, and thorough solutions to IT questions and troubleshooting requests
  • An almost 100% remote resolution rate – reducing unnecessary downtime

Managed IT Support Overview

Our all-inclusive managed IT support services will maintain and manage your IT infrastructure and support your staff for a fixed monthly fee

Managed IT Support Helpdesk – Business as Usual (BAU)

Our primary focus is to provide Managed IT Services that enable you to focus on your business without having to worry about your IT.

However, when you do need extra support with day-to-day IT issues, our service desk staff are on hand to respond quickly with high-level expert advice.

Priority Support Helpdesk

Enjoy the benefit of unlimited priority support from our team of 3rd line level experts. These are the people you really want to be speaking to if you’ve got a problem. They’re more technically trained, experienced, and knowledgeable. Whatever the issue is, they’ll probably be able to fix it, and if they can’t, you’ll get an on-site visit.

What you can Expect

  • Our specialist team of experienced engineers are all 3rd Line Level, these are the people you really want to be speaking to if you’ve got a problem.
  • Unlimited on-demand remote support from our qualified, dedicated team of experts during business hours
  • 60 seconds or less response time to support requests – eliminating any communications delays
  • Expert on-site technicians if the issue can’t be resolved remotely
  • Quick, efficient, and thorough solutions to IT questions and troubleshooting requests
  • An almost 100% remote resolution rate – reducing unnecessary downtime

Contact CNS for a tailored package of IT Support

GET IN TOUCH
Discover more ways we can help
  • Our best-of-breed IT Support Package will improve your business efficiency.
  • We specialise in advice, implementation and support for Office 365 & Microsoft 365 suite of applications.
  • Take advantage of the Cloud with solutions designed for you.
  • Protect your business with cyber security measures & our leading backup & disaster recovery solutions.
  • Get ultra-fast business-class connectivity & Internet.
  • Add Microsoft 365 Business Voice, the phone system designed for Microsoft 365 to your existing plan.

Why work with us?

Our customers are our number 1 priority and we strive to deliver them a service experience second to none.

We only partner with best

Arrange a FREE IT Audit

Or contact us to discuss your needs further by calling
01244 851 866 to speak to an CNS IT specialist.

Book a FREE audit today